Small businesses should engage with customers on social media as part of their marketing plan.

Facebook has announced new comment control and customer service services, including live chat for account concerns.

Are you using Instagram Stories as part of your holiday marketing strategy? Stories and Reels have quickly become the app's most popular features, and with Stories taking up prime real estate at the top of the stream, they may be an excellent way to stay in touch with your followers while also showcasing your latest bargains and offers. If you use them correctly, many marketers are still simply re-posting their feed posts to Stories, which Instagram claims users dislike. It a